Privacy Policy

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number, and delivery address when you create an account or place an order.
• Payment details (processed securely via Razorpay — we never store card information).
• Reviews, messages, or feedback you submit on the Site.
• Gift messages or personalisation details added to orders.

Information collected automatically:

• Device information: browser type, operating system, IP address.
• Usage data: pages visited, time spent, clicks, and referral sources.
• Cookies and similar tracking technologies (see Section 6).

We use the information we collect to:

• Process and fulfil your orders, including communicating order status and shipping updates.
• Manage your account and provide customer support.
• Send transactional emails (order confirmations, invoices, delivery alerts).
• Send promotional communications if you have opted in (you may unsubscribe at any time).
• Personalise your shopping experience and recommend relevant products.
• Improve our Site, products, and services through analytics.
• Detect, prevent, and respond to fraud or security issues.
• Comply with legal obligations.

We do not sell your personal data. We share information only in the following circumstances:

• Service providers: Delivery partners, payment processors (Razorpay), cloud hosting providers, and email service providers who assist us in operating the Site.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

All third-party service providers are contractually required to protect your information and use it only for the purposes we specify.

We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain data for longer periods where required by law (e.g., financial records for 7 years under Indian law). You may request deletion of your account and associated data at any time by contacting us.

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption, secure servers, and limited employee access on a need-to-know basis.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse Site traffic. Cookies we use include:

• Essential cookies: Required for the Site to function (e.g., cart and session management).
• Analytics cookies: Help us understand how visitors use the Site.
• Marketing cookies: Used to show you relevant advertisements on other platforms (only if you consent).

You can control cookies through your browser settings. Disabling essential cookies may affect Site functionality.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and personal data.
• Withdraw consent for marketing communications at any time.
• Raise a complaint with the relevant data protection authority.

To exercise any of these rights, email us at support@giftcafe.in. We will respond within 30 days.

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. We encourage you to review this page periodically.

For any privacy-related questions or requests, contact us at: